Hello!

How can we help you?

Frequently Asked Questions

How do I listen in the background and use the sleep timer?

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Open Radio, pick a station, tap Play. The app keeps playing with the screen locked or in other apps. Sleep timer (clock icon) → choose 15/30/60 min.

What kind of news do you publish?

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Only culture & education. No crime, politics, or clickbait. You can save articles to Favorites.

How do promo vouchers work?

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Go to Vouchers → open an offer → read the terms → tap Get/Redeem. Vouchers are quantity/time-limited; an account may be required. Redemption details (QR/code, location, expiry) are shown on each offer.

Do I need an account and how do I manage notifications?

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No account: radio & news work instantly. With account: sync favorites and voucher history (if enabled). Notifications: Settings → Notifications (shows, news, vouchers) or turn off in your phone’s system settings.

Stream not working / no sound — what can I try?

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Check your connection (Wi-Fi/mobile) and try another station. Disable Battery Saver/Low Power Mode. Relaunch the app and check for updates. If it persists, contact Support in Settings (include phone model, OS version, steps).

What do I get with the W-Media app?

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Live radio (24/7), culture & education news (no crime or politics), and promo vouchers. Extras: background play, sleep timer, favorites, and notifications.

Send us a message

Our address

Plitvička 1b Banjica

11.000 Beograd-Srbija

office@w-media.group

W-radio Media Group d.o.o Belgrade